How do I sign up?
Our marketplace uses Facebook, Google+ open ID or your chosen email address for all your logins. Therefore you will need either a Facebook, Google/Gmail account or an email address in order to sign up with us.
I forgot my password. How do I reset it?
You can reset your password through either your Google or Facebook account, or by clicking the 'forgot password' link if you registered with an email address.
Do you allow guest checkout?
Yes. You can choose not to create a SnapSquad account when making a purchase. However, you are highly recommended to do so as all your service delivery details will be saved in your account. Any future bookings that you make will become much faster and simpler.
What is an invoice ID?
An invoice ID is a number generated for your reference after every successful checkout. A particular invoice ID may include multiple services that you have bought from multiple service providers in a single checkout.
What is an order ID?
For every successful checkout with an invoice ID, all the services that belong to a particular service provider will be consolidated to a single order ID. Therefore, if you bought multiple services from a few service provider in a single checkout, you should receive a few order IDs.
What are Delivery options? And for what?
Delivery options are a list of service providers defined delivery methods that you can receive the item by. Some of the delivery options will have added cost.  Examples of items that could be delivered are Printed Wedding Albums which is an extra option made available by some service providers.
What are Pick-up options? And for what?
Pick-up options is a list of service provider defined locations that you can pick-up your item from. These options will not have added cost. Examples of items that could be picked are Printed Wedding Albums, which is an extra option made available by some service providers.
What are the different order statuses and what do they meant?
There are different order statuses for different delivery types. For pick up, the order statuses are:
1. Paid – after you have successfully made a payment, SnapSquad will automatically create an invoice ID and order ID and tag each item order status as paid.
2. Ready for pick-up – after the service provider has prepared and packed, they can change the item’s order status to “Ready for pick-up”. SnapSquad will automatically send an email to inform you to pick-up the item at the selected pick-up location.
3. Completed – once you have picked up the item, the service provider will set the item’s order status to “Completed”.
4. Refunded – service provider will set the item’s order status to “Refunded” when he has made a refund to you.

For delivery, the order statuses are:
1. Paid – after you have successfully made a payment, SnapSquad will automatically create an invoice ID and order ID and tag each service order status as paid.
2. Delivered – after the service provider has shipped/couriered/delivered the item, they will set the item’s order status to “Delivered”. SnapSquad will automatically send an email to inform you that your item is on its way.
3. Refunded– service provider will set the item’s order status to “Refunded” when they have made a refund to the buyer.

Will I be charged any fees for making a purchase?
As a buyer, you will not be charged any admin fees by SnapSquad. However, you may be responsible for other related charges and taxes (such as shipping and customs) related to the purchase including and not limited to charges invoiced by the service provider, freight forwarders or by the tax authorities if relevant.
How do I check my order statuses?
Simply hover the cursor over your profile to activate the drop down bar and click on “Purchases”. This opens up your Purchase History page where you can access details of orders that you have placed, including invoice ID, timestamp, service, item, qty, delivery method and order status.
How do I make a credit/debit card payment?
Click the shopping cart on the top menu bar. After selecting the items that you want to checkout, fill in your delivery details which include your name, notification email, contact number and delivery address. If you are using an account, these details should already be prepopulated for you. Next, review the order details once last time before clicking “Proceed to payment”. Check the payment details and click “Pay now”. A pop up box would appear so that you can fill in your credit card details. Once the payment is done, you will be redirected back to SnapSquad.
Are the credit/debit card payments safe?
SnapSquad does not store or handle any credit card details on our site. We use Paypal for all payment processing. This partner is PCI level 1 compliant and it holds all your financial data securely; no one can access it, not even us!
How do I know that my online payment is secure?
SnapSquad uses Secure Socket Layer (SSL) technology which ensures that all connections on SnapSquad’s server remain encrypted. This explains why the website address begins with “https” instead of “http”. Our website and app is secured using a RapidSSL Wildcard Certificate. This ensures all information you send using our app will be encrypted. Please click the “padlock” icon on the web browser for more details on the security certificate. SnapSquad also does not store any credit card details and payments are processed through Paypal. Our PCI level 1 compliant partners hold all your financial data securely; no one can access it, not even us!

Furthermore, as all payments are processed via PayPal, you are covered by Paypal's Buyers Protection. Please see the link below for more details:

Can I cancel my order and get a refund?
All sales made on SnapSquad are considered to be final and binding. Thus we do not accept any order cancellations once the order has been paid. Please contact the seller directly if you need to have your order cancelled. It is up to the seller’s discretion whether he/she will allow a cancellation and provide a full refund excluding any transaction fees that have already been incurred. In addition, do note that the admin fee collected by SnapSquad is a fixed commission for facilitating a sale and thus will not be refunded. However, in rare cases where the actual item has significant discrepancies from the item description or is undelivered, please refer to our dispute policy and website terms of use.
I did not receive my service or item, what am I supposed to do?
If you did not receive service or an item, you need to make a report to the seller by contacting him/her directly. The seller should address your concern and provide updates situation of the service or on the delivery of the item and its tracking information. If you find that the seller’s response is unsatisfactory, SnapSquad will step in to mediate. You should always communicate through the admin so that you will be protected by our Terms of Service.
The service or item condition has significant discrepancies from what was stated in the item description. Am I able to get a refund?
If there are any significant discrepancies in the service or item, you should contact the seller directly. The seller will address your concern and offer a solution, such as offering a replacement service/item.
If both you and the seller have agreed on returning an item, you should take note of the following:
  • - You must return the item in the exact same condition in which it was received.
  • - It is your responsibility as the buyer to pay for the return cost of shipping.
  • - You, as the buyer, need to pay for any customs charges incurred on the returned item. 

If you are unsatisfactory with the resolution provided by the seller, you can request SnapSquad to mediate for you.
As part of the mediation process, the admin will review the chat history, item description, photos of the item provided by both you and the seller, and any other information about the item that you and the seller have provided. You should always communicate through the admin so that you will be protected by our Terms of Service.
How do I sign up as a Photographer/Service provider?
Simply click on the “BE A PHOTOGRAPHER/SELLER” tab on the top menu bar.

Then follow these steps:

1. Sign up by using either your Facebook, Google+ account or email address.
2. Fill up your profile details (NOTE: 'about you' - This field gives you the opportunity to express who you are and give an overview of your background. This text will pull through to your listings and public profile, make sure the details in here are accurate and you are comfortable with this text being made public.)
3. Add an address (NOTE*; in the address field, please DO NOT put your actual street address, insert the name of your suburb/city here. This field pulls through to your listings and profile meaning it is visible to all users, the only other field that feeds through to your profile on the address tab is Country, please, therefore, make sure these fields are correct)
4. Link with your Paypal account (this is the account that you will receive your payments with)
5. Add your delivery options and/or your preferred pick-up location (if relevant)
6. Click save

Congratulations, you are now a seller on SnapSquad and can start uploading your first listing. 

How do I create a listing?
Once you have registered to Be A Photographer you will be able to start creating listings straight away, here's everything you need to know:
1. Click Add Service in the top bar
2. Fill in the details about your offering, as follows: 
 - Set your category, service name and provide a description of your listing (make sure you give buyers everything they need to know about your listing here!)
 - Next, set how'd you like to sell your service, hours of operation (no one likes working 24/7!) price and bookings per session (only select one here unless you can be in 2 places at once).
 - Then set your availability, make sure you also include unavailability and update this regularly in the future to avoid double booking.
 - You will then need to upload at least one photo. NOTE: the first image will be your listing display image, so upload your best photo first!
 - Next, you can add in additional services, this section is optional but gives the ability to specify items like "Printed Photo Album", "Print on Canvas" etc
 - Next, you must set the location of your service/listing. NOTE: this location will appear as a map on your listing, we don't suggest adding your specific address here, keep things generic until you have received a booking. This should be your general area of preference for providing your services.
 - Finally, you can provide a delivery option for your services should you wish. This could include postage costs for items listed as additional services, or the cost of you travelling to your new client's location.
Select upload to finish and your listing will be live!

Other points to note:
2. You will be informed immediately via email when someone has made a booking. You will also receive an email when someone contacts you.
3. All payments made to you as the service provider will be minus the marketplace fee to SnapSquad. Payment will be transferred to your nominated payment method (PayPal) immediately.
4. You must fulfil your order manually and update your buyers on the latest status using our order management system.
5. Our platform provides useful business insights such as your sales history, best-selling services or item and other analytics to optimize your business.
Can I denote my items in another currency?
No, unfortunately not. The current default currency on SnapSquad is USD, and we do not accept any other currencies at this point in time. Do set up your Paypal account and configure the currency in Paypal as USD. If not, you might incur additional charges arising from foreign exchange differences between USD and the currency in your Paypal account.

Please note that SnapSquad does have a currency conversion function so clients can always browse services and see prices in their chosen currency. Final Payment will still be processed in USD and will be displayed as such at checkout.
Why can’t I log in to my seller dashboard?
If you can’t log in to your seller dashboard, it might be because you have been banned by SnapSquad. You can raise a case by contacting us directly.
How do I edit my service or item information?
1. On your seller menu, click on the “Your Items” tab to access all your services or items.
2. Choose the service or item you want to edit, and click on the sign.
3. You will be redirected to your specific listing’s details page.
4. From there, you may edit any details you would like.
5. Once you are happy with the new details, click on “Save” and your edits will be reflected.
Can I add a few delivery addresses, delivery options and pick-up locations?
Yes, you can definitely do so. If you add more than one delivery address during the sign up process, you have the choice of selecting your preferred address during the checkout process when you purchase an item from the marketplace as a buyer.

If you add more than one delivery option and/or your pick-up locations, your customer has the choice of selecting their preferred option when purchasing an item from you. You can always add more delivery options or pick-up locations by first navigating to your user settings through you profile’s drop down bar before clicking on the “Delivery methods” tab. Alternatively, you can add new options whenever you are uploading items onto snapsquad.
What is the purchasable button for?
If your listing is not ready to go live it or you have received complaints from customers regarding a particular listing, you can temporarily remove it from the marketplace using the purchasable function. Once you switch the purchasable button to “NO”, your listing will no longer be visible or searchable on your marketplace. In addition, buyers will not be able to view the non-purchasable service or item.
Why can’t I find the right category for my service or item?
You are only able to add a service or item under a particular category if it has been created by us. If you can’t find the right category for your items, don’t worry! Simply drop us an email on [email protected] and we will review your request consider adding in the category for you.
How do I keep track of my sales?
Click the “Sales” tab on the seller menu to access your sales page. Here, you are able to view the total quantity and revenue earned for each service or item that you have sold.
How can I keep track of orders that I receive?
Click the “Orders” tab on the seller menu to access your orders page. You are able to view the relevant details for each item order that you receive, including the Order ID, Invoice ID, Timestamp, Item, Quantity purchased. Click on any payment ID to dive into greater details.
Anytime you have completed a certain action to fulfill the order, you can change the order status by clicking on the drop down bar. In the event that you are fulfilling multiple orders at the same time, you can also mass update the order statuses. Simply check the boxes of the relevant orders and click on the “Change Status” button.
What do the different order statuses mean?
For pick up, the order statuses are:
1. Paid – after the buyer has successfully made a payment, an invoice ID and order ID would automatically be created and each item order status would be tagged as paid.
2. Ready for pick-up – after you have prepared and packed, you can change the item’s order status to “Ready for pick-up”. The buyer will receive an email notification to remind them to pick-up the item at the selected pick-up location.
3. Completed – once the buyer has picked-up the item, you can set the item’s order status to “Completed”.
4. Refunded – you can set the item’s order status to “Refunded” when you have made a refund to the buyer.

For delivery, the order statuses are:
1. Paid – after the buyer has successfully make a payment, an invoice ID and order ID would be automatically created, and each item order status would be tagged as paid.
2. Delivered – after you have shipped/couriered/delivered the item, you can set the item’s order status to “Delivered”. The buyer will then receive an email notification that his item is on its way.
3. Refunded– you can set the item order status to “Refunded” when you have made a refund to the buyer.
As a photographer, what fees will I have to pay for using SnapSquad?
There are no listing fees or subscription fees charged, so you can list as many services as you like. However, you will be charged a transaction fee for each transaction made. Drop SnapSquad an email at [email protected] to ask about the transaction fee.

You will also be required to pay any fees imposed by PayPal for the handling of funds into your nominated account. These fees do change on occasion, so we suggest you review the Paypal websites regularly to keep informed of the latest charges. 
How do I receive my Payout/Payment?
PayPal will automatically credit any Payout/Payment directly to your PayPal account after every successful transaction. PayPal will transfer funds to your bank account based on your request. 
What items are prohibited on SnapSquad?
This policy is part of our Terms of Use. By selling on SnapSquad, you are agreeing to this policy and our Terms of Use.
SnapSquad requires all sellers and users to abide by the laws of the jurisdictions in which you are operating and selling. If you are shipping items across international borders, we expect all members to follow the local laws of both the exporting and importing countries.
Therefore, even if an item is illegal in one country but legal in another, it would still be strictly prohibited in SnapSquad. SnapSquad does not allow any listing that through images or descriptions facilitate or promote illegal acts when applied under a specific context.
SnapSquad expects all users to only list items that are legal. All items must not present legal risks to our community, be inconsistent with SnapSquad values or harmful to our members.
Why is my listing or account deleted/banned?
If any listing does not adhere to the product policies in our terms of use, SnapSquad reserves the right as per our website Terms of Service to delete/ban users and listings to maintain a comfortable environment for all users.
How do I specify my photoshoot location?
In the booking process you will need to specify the location for your photoshoot using the 'Delivery Address' fields. These fields allow you to provide all the details to your photographer to allow them to know where to meet you. If you would like to clarify that the photographer definitely has the correct address, we suggest that you use the internal secure messaging facility to do so after your booking has been confirmed.
Why does my search result come up with no results?
SnapSquad's search function only displays services available within 10km of your search area to ensure you have the most relevant options. The reason you have no results is probably that we are still building up a Squad of Snappers in your area. Do send us an email and we will do our best to push the availability of service providers in your area a little faster.
How frequently should I update my availability on my listings?
As all bookings are instant, you should regularly update your availability to avoid double booking. The refund process within our platform does not allow for automatic refunds, therefore if you do double book you will need to arrange for the monies to be paid back to the client manually via PayPal, bank transfer or another agreed/preferred method outside of our marketplace.

It is also important to note that unless due to exceptional circumstances, SnapSquad's transaction fee is not refundable.
Can I post listings in locations I would like to work in, but am not currently based in?
Absolutely! One of the great things about our platform is that we give you the flexibility to be able to choose where ever you want to work. While we encourage you to make as many listings as you desire, as our platform features an instant booking service, you must ensure that your availability is accurate. This includes consideration for hours of operation as well as dates, no one wants to be working at 11 pm on a Friday night!

Please also ensure that you are legally able to work in the locations you list your services and that you comply with all relevant regulations. 
I have a unique or large booking I would like to make with a photographer, what is the best way to do this?
If you have a unique request (like asking a photographer to travel to/with you) or want to make a large booking (engaging a photographer for a long period of time) we suggest you contact the photographer first via the message facility within SnapSquad. You can contact a photographer using the 'Contact' button in the listing most aligned to the service you are looking for. This will ensure expectations are made clear from the start to avoid any confusion or disputes down the track because no one likes disagreements or bad reviews. Once you both parties have agreed to the shoot, book the shoot as discussed through the SnapSquad platform.
I've noticed a glitch or something not working, who can I tell?
Tell us! We are always working to improve our service and we would welcome any feedback or notification of glitches that you find on our platform. To get hold of us, send us an email at [email protected] We will look into your query and come back to you with a response as soon as possible.

How do I add a video to my listing?
Simply add the embed code from YouTube or Vimeo of the video you want to display. The code will look something like this: