- How do I sign up?
- I forgot my password. How do I reset it?
- Do you allow guest checkout?
- What is an invoice ID?
- What is an order ID?
- What are Delivery options? And for what?
- What are Pick-up options? And for what?
- What are the different order statuses and what do they meant?
- Will I be charged any fees for making a purchase?
- How do I check my order statuses?
- How do I make a credit/debit card payment?
- Are the credit/debit card payments safe?
- How do I know that my online payment is secure?
- Can I cancel my order and get a refund?
- How do I protect myself when making a booking
- Does SnapSquad Guarantee/Cover My Booking with A Service Provider?
- I did not receive my service or item, what am I supposed to do?
- The service or item condition has significant discrepancies from what was stated in the item description. Am I able to get a refund?
- How do I sign up as a Photographer/Service provider?
- How do I create a listing?
- Can I denote my items in another currency?
- Why can’t I log in to my seller dashboard?
- How do I edit my service or item information?
- Can I add a few delivery addresses, delivery options and pick-up locations?
- What is the purchasable button for?
- Why can’t I find the right category for my service or item?
- How do I keep track of my sales?
- How can I keep track of orders that I receive?
- What do the different order statuses mean?
- As a photographer, what fees will I have to pay for using SnapSquad?
- How do I receive my Payout/Payment?
- What items are prohibited on SnapSquad?
- Why is my listing or account deleted/banned?
- How do I specify my photoshoot location?
- Why does my search result come up with no results?
- How frequently should I update my availability on my listings?
- Can I post listings in locations I would like to work in, but am not currently based in?
- I have a unique or large booking I would like to make with a photographer, what is the best way to do this?
- I've noticed a glitch or something not working, who can I tell?
- How do I add a video to my listing?
1. Paid – after you have successfully made a payment, SnapSquad will automatically create an invoice ID and order ID and tag each item order status as paid.
2. Ready for pick-up – after the service provider has prepared and packed, they can change the item’s order status to “Ready for pick-up”. SnapSquad will automatically send an email to inform you to pick-up the item at the selected pick-up location.
3. Completed – once you have picked up the item, the service provider will set the item’s order status to “Completed”.
4. Refunded – service provider will set the item’s order status to “Refunded” when he has made a refund to you.
For delivery, the order statuses are:
1. Paid – after you have successfully made a payment, SnapSquad will automatically create an invoice ID and order ID and tag each service order status as paid.
2. Delivered – after the service provider has shipped/couriered/delivered the item, they will set the item’s order status to “Delivered”. SnapSquad will automatically send an email to inform you that your item is on its way.
3. Refunded– service provider will set the item’s order status to “Refunded” when they have made a refund to the buyer.
Click the shopping cart on the top menu bar. After selecting the items that you want to checkout, fill in your delivery details which include your name, notification email, contact number and delivery address. If you are using an account, these details should already be prepopulated for you. Next, review the order details once last time before clicking “Proceed to payment” on the chosen Payment gateway's page. Check the payment details and click “Pay now”. A pop up box would appear so that you can fill in your credit card details. Once the payment is done, you will be redirected back to SnapSquad.
SnapSquad does not store or handle any credit card details on our site. We use Stripe or Paypal for all payment processing. These partners are PCI level 1 compliant and they hold all your financial data securely; no one can access it, not even us!
SnapSquad uses Secure Socket Layer (SSL) technology which ensures that all connections on SnapSquad’s server remain encrypted. This explains why the website address begins with “https” instead of “http”. Our website and app is secured using a RapidSSL Wildcard Certificate. This ensures all information you send using our app will be encrypted. Please click the “padlock” icon on the web browser for more details on the security certificate. SnapSquad also does not store any credit card details and payments are processed through Stripe or Paypal. Our PCI Level 1 compliant partners hold all your financial data securely; no one can access it, not even us!
All sales made on SnapSquad are considered to be final and binding. Thus we do not accept any order cancellations once the order has been paid. Please contact the seller directly if you need to have your order cancelled. It is up to the seller’s discretion whether he/she will allow a cancellation and provide a full refund excluding any transaction fees that have already been incurred.
It is always prudent to do your own research prior to making a booking with any service provider.
We recommend that all buyers conduct their own due diligence on a service provider and take appropriate steps to minimise any risk before making a booking.
This can include, but are not limited to:
- Checking the service providers' reviews
- Checking their website (Private or Business)
- Look up their social media accounts
- Negotiate to pay a deposit first and the balance on completion of the service
Unfortunately No.
Per our Terms of Service, we are not the agents for any buyer or service provider who use our platform. We are not involved in any transaction between a buyer and a service provider in any way, save that we facilitate a marketplace for buyers and service providers.
As such, we recommend that all buyers conduct their own due diligence on a service provider and take appropriate steps to minimise any risk before making a booking.
This can include, but are not limited to:
- Checking the service providers' reviews
- Checking their website (Private or Business)
- Look up their social media accounts
- Negotiate to pay a deposit first and the balance on completion of the service
If you did not receive service or an item, you need to make a report/claim to the seller by contacting him/her directly. The seller should address your concern and provide updates situation of the service or on the delivery of the item and its tracking information. If you find that the seller’s response is unsatisfactory, SnapSquad will step in to assist in mediating as much as we are able to in good faith. You should always communicate and transact through the platform so that you will be protected by our Terms of Service as much as possible.
If there are any significant discrepancies in the service or item, you should contact the seller directly. The seller will address your concern and offer a solution, such as offering a replacement service/item.
If both you and the seller have agreed on returning an item, you should take note of the following:
- - You must return the item in the exact same condition in which it was received.
- - It is your responsibility as the buyer to pay for the return cost of shipping.
- - You, as the buyer, need to pay for any customs charges incurred on the returned item.
If you are unsatisfied with the resolution provided by the seller, you can request SnapSquad to mediate for you and we will attempt to do so in good faith.
As part of the mediation process, the admin will review the chat history, item description, photos of the item provided by both you and the seller, and any other information about the item that you and the seller have provided. You should always communicate through the platform so that you will be protected by our Terms of Service.
Simply click on the “BE A PHOTOGRAPHER/SELLER” tab on the top menu bar and pick the relevant plan.
Then follow these steps:
1. Sign up by using either your Facebook, Google+ account or email address.
2. Fill up your profile details (NOTE: 'about you' - This field gives you the opportunity to express who you are and give an overview of your background. This text will pull through to your listings and public profile, make sure the details in here are accurate and you are comfortable with this text being made public.)
3. Add an address (NOTE*; in the address field, please DO NOT put your actual street address, insert the name of your suburb/city here. This field pulls through to your listings and profile meaning it is visible to all users, the only other field that feeds through to your profile on the address tab is Country, please, therefore, make sure these fields are correct)
4. Link with your Payment Gateway account (this is the account that you will receive your payments with. ie: Stripe/PayPal)
5. Complete the monthly subscription form with your chosen payment method and click complete.
Congratulations, you are now a seller on SnapSquad and can start uploading your first listing.
Once you have registered to Be A Photographer you will need to subscribe to a monthly plan as a photographer then you will be able to start creating listings straight away, here's everything you need to know:
1. Click Add Service in the top bar
2. Fill in the details about your offering, as follows:
- Set your category, service name and provide a description of your listing (make sure you give buyers everything they need to know about your listing here!)
- Next, set how'd you like to sell your service, hours of operation (no one likes working 24/7!) price and bookings per session (only select one here unless you can be in 2 places at once).
- Then set your availability, make sure you also include unavailability and update this regularly in the future to avoid double booking.
- You will then need to upload at least one photo. NOTE: the first image will be your listing display image, so upload your best photo first!
- Next, you can add in additional services, this section is optional but gives the ability to specify items like "Printed Photo Album", "Print on Canvas" etc
- Next, you must set the location of your service/listing. NOTE: this location will appear as a map on your listing, we don't suggest adding your specific address here, keep things generic until you have received a booking. This should be your general area of preference for providing your services.
- Finally, you can provide a delivery option for your services should you wish. This could include postage costs for items listed as additional services, or the cost of you travelling to your new client's location.
Select upload to finish and your listing will be live!
Other points to note:
2. You will be informed immediately via email when someone has made a booking. You will also receive an email when someone contacts you.
3. All payments made to you as the service provider will be minus your Payment Gateway fees. Payment will be transferred to your nominated payment method (Stripe/PayPal) immediately.
4. You must fulfil your order manually and update your buyers on the latest status using our order management system.
5. Our platform provides useful business insights such as your sales history, best-selling services or item and other analytics to optimize your business.
No, unfortunately not. The current default currency on SnapSquad is USD, and we do not accept any other currencies at this point in time. We recommend you configure your Payment Gateway account (ie: Stripe/PayPal) to have a default currency as USD. If not, you might incur additional charges arising from foreign exchange differences between USD and the currency in your Payment Gateway account.
Please note that SnapSquad does have a currency conversion function so clients can always browse services and see prices in their chosen currency. Final Payment will still be processed in USD and will be displayed as such at checkout.
2. Choose the service or item you want to edit, and click on the sign.
3. You will be redirected to your specific listing’s details page.
4. From there, you may edit any details you would like.
5. Once you are happy with the new details, click on “Save” and your edits will be reflected.
Anytime you have completed a certain action to fulfill the order, you can change the order status by clicking on the drop down bar. In the event that you are fulfilling multiple orders at the same time, you can also mass update the order statuses. Simply check the boxes of the relevant orders and click on the “Change Status” button.
1. Paid – after the buyer has successfully made a payment, an invoice ID and order ID would automatically be created and each item order status would be tagged as paid.
2. Ready for pick-up – after you have prepared and packed, you can change the item’s order status to “Ready for pick-up”. The buyer will receive an email notification to remind them to pick-up the item at the selected pick-up location.
3. Completed – once the buyer has picked-up the item, you can set the item’s order status to “Completed”.
4. Refunded – you can set the item’s order status to “Refunded” when you have made a refund to the buyer.
For delivery, the order statuses are:
1. Paid – after the buyer has successfully make a payment, an invoice ID and order ID would be automatically created, and each item order status would be tagged as paid.
2. Delivered – after you have shipped/couriered/delivered the item, you can set the item’s order status to “Delivered”. The buyer will then receive an email notification that his item is on its way.
3. Refunded– you can set the item order status to “Refunded” when you have made a refund to the buyer.
Please see our Pricing Page for more details. Drop SnapSquad an email at [email protected] for any additional queries.
When receiving fees via our platform, you may be charged a transaction fee by your nominated Payment Gateway (ie: Stripe/Paypal). These fees do change on occasion, so we suggest you review their websites regularly to keep informed of the latest charges.
The Payment Gateway that you have linked to SnapSquad will automatically credit any Payout/Payment directly to your merchant account after every successful transaction.
SnapSquad requires all sellers and users to abide by the laws of the jurisdictions in which you are operating and selling. If you are shipping items across international borders, we expect all members to follow the local laws of both the exporting and importing countries.
Therefore, even if an item is illegal in one country but legal in another, it would still be strictly prohibited in SnapSquad. SnapSquad does not allow any listing that through images or descriptions facilitate or promote illegal acts when applied under a specific context.
SnapSquad expects all users to only list items that are legal. All items must not present legal risks to our community, be inconsistent with SnapSquad values or harmful to our members.
As all bookings are instant, you should regularly update your availability to avoid double booking. The refund process within our platform does not allow for automatic refunds, therefore if you do double book you will need to arrange for the monies to be paid back to the client manually via your Payment Gateway (ie: Stripe/Paypal), bank transfer or another agreed/preferred method outside of our marketplace.